Consumers may request, by telephone or in writing (including email), that EMG or its clients stop calling them and place their name on company-specific "Do Not Call" list.  Although we may ask for your name, address, and telephone number, we will accept your request even if you only provide your telephone number.  You have a right to have calls stopped and to be put on the DNC List if you are still a customer.

 

When we recieve your request, your telephone number is added to the EMG/Client DNC List at the time the request is made.  In some cases it may take up to 2 weeks to complete processing the removal of your  telephone number from our database(s).  Your request will be honored within thirty (30) days and will stay on the EMG/Client List for at least five (5) years.  If you move, change your telephone number, or add an additional telephone number, you must provide us with the new telephone number in order for us to prevent calls to that number.

 

All employees of EMG that engage in outbound telephone solicitations are trained in this Policy as well as the proper use of state and federal DNC registries and are made aware of these procedures before they are allowed to place calls to consumers.  The Company has also distributed this policy to EMG client customer service departments, so that customer inquiries related to the Company's telemarketing efforts can be better addressed.  Managers, supervisors, or trainers, review the Policy with employees quarterly.