Contact Center

Working with EMG's contact center services allows your business to work with an experienced team, improve your customer services, and increase profits.  We have invested into technology and personnel to ensure that your all contact center needs are fulfilled.  We have the ability to handle inbound, outbound, blended campaigns, and also offer our clients with automated solutions.

Outbound

Outbound telemarketing is a very effective way of marketing today, but you need a business partner that is a true outbound call center.  Navigating the waters of the National Do Not Call List is confusing and difficult.  At EMG, our call center agents maintain the skills, training, and experience to get the job done right.

 

We have listed a few of our services below:

  • Lead Generation - qualify suspects and prospects

  • Sales Acquisition - selling products or services

  • Outbound Telemarketing - proactive marketing; contacting preexisting or prospective customers

  • Survey Marketing - market research

Inbound

Our inbound service agents are trained to accurately deliver your campaign goals. Whether you are looking for an inbound sales team or quality customer care representatives, EMG has the people and technology you need to get superior results. We are focused to offer quality, customized services, and will represent your company in a professional manner.

 

We continue to invest in our technology infrastructure, so we are suited to handle multi-skill routing, blended campaigns, quality assurance, and recording. 

 

We have listed a few of our services below:

  • Customer Care - we deliver superior first line customer experiences

  • Loyalty Programs - let us help you keep your existing customers

  • Inbound Sales, Cross/Up Sell - looking to maximize sales for our clients

  • Order Management - we are experts at getting orders right the first time

Third Party Verifications

We specialize in third party verification solutions to ensure that your business transactions are complete and authorized.  Your company maybe required by Federal or State law to use an independent  company to confirm with a new or an existing customer before implementing a change or completing a sale.  Trust EMG as we have the trained staff and the technology to fulfill any transaction.

 

If you are looking to verify an over the phone or face to face transaction we have created solutions that will fulfill any need.

EMG Economics

EMG has created contact center services that help with the financial economics of any business.  We look at every customer and have listed the key questions that we answer for our clients:


•    What is the likelihood a specific customer will leave?
•    How is a customer’s value affected by various attributes or targeted incentives?
•    What customers should we acquire?  What incentives or promotions should we use?
•    What specific conditions optimize profitability for a given level of risk?
•    How do we impact retention and drive increased customer satisfaction through targeted customer experiences?

Retention

Retention services are the best way to target, engage, and retain your customers. Our proprietary platform uses a procedure to predict customer behavior and automate 1-to-1 retention campaigns. We increase revenue and create loyal customers.  The power of EMG Economics is that it clarifies key strategic considerations for our clients.

 

At EMG, we have developed an analysis that can accurately predict changes in retention due to certain events such as transition to EZ pay, promotions, touch points/upgrades and price changes. Using our economic model, EMG Economics allows our clients to conduct certain analyses with aggressive precision.

Stop Saves

EMG Stop Save results have been proven to be the best in the nation.  Multiple Fortune 500 US companies continue to use EMG for their customer retention specifically for inbound Stop-Save campaigns.

It is far more effective  to retain and save a current customer than it is to find a new one.  EMG has proven to be the industry leader in the percentage of stop-saved. 

 Organizations need to

get to results quickly and with

greater certainty

Digital media is changing

how consumers engage and

interact with brands

Mobile is the always on

channel and let us help you create engaging experiences

environmental marketing group

651-255-5855 | info@4emg.com

 

EMG is a subsidiary of A Marketing Resource, LLC.

2280 Ventura Drive | Woodbury, MN 55125

 

© 2013 by A Marketing Resource, LLC. All rights reserved.